1. Digital Goods Notice
Due to the instant nature of digital ebook delivery (where EPUB and PDF files are accessible immediately upon purchase), standard retail returns are generally not applicable once files have been accessed.
2. Accidental Duplicate Charges or Technical Failures
If you were charged twice due to a payment gateway hiccup, or if you encountered a persistent technical issue preventing download that our support team cannot resolve within 24 hours, we will issue a full 100% refund without question.
3. Requesting Assistance
To request a refund review or report a transaction issue, simply contact us via our Contact Page with your Order ID and transaction timestamp. Inquiries are processed within 24–48 hours.